To do this, in Finder, clickĪpplications, click Utilities, and then click Open the Keychain Access certificate management utility. If the certificates for Lync is corrupted, please delete it. Users/Home Folder/Documents/Microsoft User Data/Microsoft Lync Historyģ. For example, \EmailAddress After the sign-in fails, please use the correct sign-in address. Try to sign in to Lync by using an incorrect sign-in address which you know won’t work. To narrow down the cause, would you mind performing some steps to see if the issue persists? Please see the following:ġ. Based on my experience, this issue might be related to the Lync client or the environment of the machine. We'll use your feedback to double-check our steps.According to this situation, your account status and the Lync Online service should be fine. If they weren't, and you're still having trouble setting up Lync for Mac 2011, tell us what was confusing or wrong. Were these steps helpful? If so, please let us know at the bottom of this topic. If you still can't connect, or for other issues, see Troubleshoot sign in issues with Lync for Mac 2011 in Skype for Business Online. When I tested the instructions at work, the connection worked the first time. Please verify your logon credentials and try again" or "The service might not be available," the issue might be a connection can't be established with Lync.Īuthor's note: when I tested these instructions from home, where my Internet service isn't very good, I wasn't able to connect and kept getting errors, even after trying for 30 minutes. If you get the message "Lync was unable to sign in. Under Authentication, clear the Use Kerberos box so it's blank. If you get the error message "No Kerberos ticket is detected":Īt the Lync for Mac 2011 sign in page, choose Advanced at the bottom of the page, after typing your Microsoft 365 user ID in both the Email Address box and the User ID box, and entering your password.
#Lync for mac 2011 update install
After you sign in, you'll see the Office 365 admin center.Ĭhoose Install to download the Lync for Mac 11 installation program onto your Mac.Ĭhoose the first one, lync_14._.dmg, to open the installer.
Go to and enter your Microsoft 365 user ID and password. You received an email from the Microsoft Online Services Team that contains your Microsoft 365 user ID.
To install Lync for Mac 2011, you need to sign in to Microsoft 365 first. When you purchased a Skype for Business Online Plan, you created a Microsoft 365 user ID at the same time, even though you didn't purchase Microsoft 365. You'll see two Lync programs there.Ĭhoose the first one, lync_.dmg, to open the installer. This is the Lync for Mac 11 update.Īfter the programs are finished downloading, go to Downloads on your Mac. The lync_14._.dmg file is downloaded onto your computer.
#Lync for mac 2011 update update
This is the Lync for Mac 11 installation program.Īfter the Lync for Mac 11 installation program downloads to your Mac, go back to the Skype for Business page, and choose Lync for Mac 2011 update.Īt the Microsoft download center, choose Download to download the Lync for Mac 2011 update program onto your Mac. If you don't see Skype for Business listed, then it's not included with the Microsoft 365 business plan you have. At the top of your Microsoft 365 page, choose > Office 365 settings.Ĭhoose Skype for Business > Install to download the Lync for Mac 11 installation program onto your Mac.
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